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Terms & Conditions
TERMS & CONDITIONS
By submitting your order and approving these terms & conditions, the customer enters a binding agreement.
1.1 When the customer orders items via the webshop they make an offer to conclude a purchase agreement.
1.2 We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order.
1.3 Stardust reserves the right to adjust or alter the price of our products at our discretion at
any given time. The same applies for our right to mention the correct price for an item that was
incorrectly stated on the webshop at the time of ordering.
1.4 In the case we are unable to deliver the customer is contacted and will be given the
opportunity to cancel the order, this in accordance with the terms in the confirmation of order.
In the case of an advanced payment your money will be refunded within 30 days. When the
product is available for later delivery a new delivery date will be offered. However if is not
desirable you will also have the option to cancel the order.
2.1 The payment types we offer:
PayPal, Dutch Bank account (iDeal), Klarna Pay Later, Visa, Mastercard, Bank Transfer, Bancontact / Mister Cash, KBC, SOFORT Banking, Belfius, Cartes Bancaires, American Express, Maestro.
2.2 As soon as your order is submitted to our webshop, you will receive a notification e-mail
with the details and any optional payment options.
2.3 For any question about your order, feel free to contact us at: [email protected] We
will reply you within 24 hours.
3 SHIPPING & RETURNS
3.1 We will be using Fietskoeriers.nl as our shipping partner. Our rates can be found on the
Shipping & Returns page. When we dispatch your order you’ll receive a tracking code to
follow your order process.
3.2 We will not refund International customs duties and sales taxes on your order for shipments
outside the European Union (EU).
3.3 Undergarments and swimwear are not eligble for returns due to the nature of the product
and for hygienic reasons.
4 DELIVERY STATUS
4.1 As soon as your package(s) is at the sorting center of our shipping partner you will receive
a tracking code to follow your order process.
5 PRODUCT QUALITY & DEFECTIVE PRODUCTS
5.1 Due to the color settings of your computer, the colors of the products shown in the pictures
can differ from their actual colors. Stardust cannot be held responsible for any such
discrepancy. Feel free to return the product or get in contact with our customer service by
phone of e-mail. [email protected]
5.2 In case of a defective product, please get in touch with our customer service for further
investigation. [email protected]
5.3 After receiving the product we will look if we approve the claim, when this is the case you
will be informed and if available will be sent out a new product, otherwise you will receive a
6 STARDUST RETURN & REFUND POLICY
6.1 All sales are final on sale items, we do not do price matching or price adjustments. After
receiving your merchandise you have the right to open the package and check if everything is
there, but the product must be returned unused. The refund or return must be requested and
received back by us within 14 days after receiving your merchandise. The product shall be
returned inside all original packaging, price labels etc. without having been tampered with. Please note that, until the product reaches us, you are responsible for it. Also please return the
package together with a dispatch/tracking number, so we will be able to trace it. The product
must be complete with both the original sales receipt. Stardust is not responsible for
For international orders we will refund full price minus shipping costs.
6.2 Return Policy Requirements
When the returned merchandise doesn’t meet our requirements we reserve the right to refuse
the return or exchange. All the original packaging must be returned in its original condition. We do
not accept items in a damaged box or with
6.3 Unauthorised Returns
Any product that is returned to us without an authorization mail will be paying a non-negotiable
re-stocking fee of 25% of the cost of the product ordered. In case of returning an item, request
a return authorization number at [email protected]. Refused/unclaimed packages will be treated as an unauthorized return.
6.4 Am I responsible for the return-shipping costs?
Yes, you will be charged for the return-shipping costs. We strongly recommend purchasing
tracking and or delivery confirmation. This is because of the fact that you are responsible of the
package when it gets lost or otherwise not received.
6.5 Is it possible to return or exchange my items at the brick-and- mortar store Stardust in
Yes, it is possible to return or exchange your online bought product at our store. It will there be
handled the same way we would with a product that was returned via shipment.
Please note, before dropping your return off at our store, always send an return-request email
to [email protected]
7 HOW TO MAKE AN EXCHANGE / EXCHANGE POLICY
7.1 If you want to exchange your product please contact us [email protected] .
Please do this as soon as possible to ensure the desired other colour or size of your product is
reserved for you. The maximum amount of days to exchange your product is 14 days after
receiving it. All full price items are eligible for a one time exchange. The same term and
conditions apply to exchanges as they do to returns. Note that extra shipping costs may apply
to an exchange.
8 DISCOUNT CODES
8.1 Discount codes will be valid for a period of 3 months and can be used for a full or part
payment of your order at Stardust. Discount codes aren’t personal and the 3 month
period starts from the moment the discount code is obtained or from the date an item has been
returned. These discount codes aren’t exchangeable for cash.
* After you use the discount code to purchase something from the webshop it expires. The
remaining amount will expire also, so we advise to use the total amount by shopping a little bit
9 USE OF CONTENT / PRESS
9.1 All the content found on the website and webshop of Stardust including logos, photographs,
and videos belong to Stardust or parties we work with.
9.2 In the case you would like to use some of our content that is on our website, like
photographs from the webshop, the blog or anything else, don’t hesitate to contact us.
10 FEEDBACK & INQUIRIES
10.1 We are pleased to receive/answer any feedback/enquiries concerning Stardust.
11 COMPANY INFORMATION
11.1 The website domeinnaam.com and registered domain is owned by Stardust. The company
is registered at the chamber of commerce in Groningen/The Netherlands. Registration number: 74503332. VAT number: 859927076B01